Appointment Policies – Ramirez Mobile Detailing 310

Thank you for choosing Ramirez Mobile Detailing 310. To ensure the best experience for all customers and to respect our time, please review the following appointment policies before booking.

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Booking & Credit Card Requirement

A valid credit card is required to book an appointment. This allows us to reserve your time slot and dedicate our resources exclusively to your service.

Requiring a card on file helps us:

  • Prevent no-shows and last-minute cancellations

  • Protect our scheduled time and travel expenses

  • Provide reliable availability for all customers

  • Protect against not receiving payment (card will be charged at the end of day)

Your card information is processed securely and will only be charged according to the terms outlined in this policy.

*All services require a non refundable 25% fee in order to book appointment*

Arrival Time & 15-Minute Grace Period

Please be ready at your scheduled appointment time.

  • We will wait up to 15 minutes for you to come out, provide vehicle access/keys, and confirm the service. We will not knock on doors or ring doorbells.

  • If we are unable to start the service after 15 minutes and no prior communication is made, the appointment may be canceled or rescheduled, and a $25 cancellation fee will be charged on card on file.

We recommend setting reminders and ensuring someone is available if you cannot be present yourself. Our scheduling system will send you a text message once you book the appointment (please give it permission to send you reminders) and you’ll also receive a text message an hour before our arrival as a friendly reminder.

A red Mercedes-Benz SUV parked on the street in front of a modern white apartment building with multiple balconies and glass railings. There are palm trees and a streetlamp visible in the scene.
A red Mercedes-Benz SUV parked on the street in front of a modern white apartment building with multiple balconies and glass railings. There are palm trees and a streetlamp visible in the scene.
 

Keys & Vehicle Access

  • Keys must be provided before the service begins.

  • For safety and liability reasons, we cannot start work without full vehicle access.

Payment Policy

  • Payment is required before keys are returned once the service is completed.

  • Any remaining balance will be collected immediately after the detail via Zelle, Venmo, credit or debit (touch less) unless other.

  • If a payment method is declined, card on file will be charged the full amount

  • If you have to leave or not available after detail is done payment is required before keys are left somewhere or pay beforehand, if not card on file will be charged.

Cancellations & No-Shows

  • Please notify us 48 hours before if you need to cancel or reschedule.

  • Late cancellations or no-shows will be charged a 25% fee to the card on file, as the reserved time cannot be rebooked on short notice.

  • Once cancelled the fee is not refunded and you would need to pay another deposit when making another appointment.

Frequently Asked Questions

  • Yes. A non-refundable 25% deposit is required to reserve your appointment. Your booking is not confirmed until the deposit has been received. Appointments can be rescheduled with proper notice according to our cancellation policy.

  • A valid credit card helps us reserve your appointment time, prevent no-shows, cover travel expenses, and ensure payment can be processed if a scheduled service is completed and payment is not otherwise received.

  • We ask customers to provide at least 48 hours' notice when canceling or rescheduling. Late cancellations and no-shows may be subject to a fee because appointment times are reserved exclusively for each customer.

  • Customers should be ready at the scheduled appointment time and provide vehicle access promptly. If we cannot begin the service within the grace period and no communication has been made, the appointment may need to be canceled or rescheduled.

  • Yes. Vehicle keys must be provided before service begins so our team can safely access and detail the vehicle. We cannot start work without proper vehicle access.

  • Yes. Customers receive appointment reminders through the scheduling system, including a confirmation after booking and a reminder before the scheduled arrival time.

Our Commitment

We take pride in delivering high-quality detailing services and respecting our customers’ time. These policies allow us to operate efficiently and provide the best possible service to every client.

If you have questions about this policy, feel free to contact us before booking — we’re happy to help.

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