Appointment Policy – Ramirez Mobile Detailing 310
Thank you for choosing Ramirez Mobile Detailing 310.
Because our mobile detailing appointments are reserved specifically for each customer, we set aside travel time, equipment, products, and several hours of our schedule for every appointment.
Please review the following policies before booking. Our goal is to keep everything simple, clear, and fair for both you and our customers.
Cancellation & Rescheduling Policy
We understand that plans can change.
If you need to cancel or reschedule your appointment, please provide at least 48 hours' notice.
With 48 Hours' Notice
You may reschedule your appointment without an additional cancellation fee, subject to availability.
Please understand that the original 25% deposit remains non-refundable.
If you reschedule, your deposit can be applied to your new appointment according to our scheduling policy.
Less Than 48 Hours' Notice
Cancellations or rescheduling requests made less than 48 hours before your appointment may result in the 25% deposit being forfeited.
A new deposit may be required to schedule another appointment.
No-Show Appointments
If you do not show up, do not provide vehicle access, or are unavailable when we arrive without contacting us, your appointment may be considered a no-show.
The 25% deposit will be forfeited, and a new deposit will be required for another appointment.
We reserve the right to charge the card on file when applicable under this policy.
Full Payment & No-Contact Cancellation Policy
If you choose to pay the full amount of your appointment in advance, the same cancellation and rescheduling requirements apply.
If you need to cancel or reschedule, you must contact us at least 48 hours before your scheduled appointment.
If you pay the full amount and do not contact us to cancel or reschedule before your appointment, the full payment is non-refundable.
This includes situations where the customer:
Does not show up for the appointment
Is unavailable when we arrive
Does not provide access to the vehicle
Fails to contact us before the scheduled appointment
Changes their mind after the appointment time has passed
Once the scheduled appointment time has passed without proper cancellation or rescheduling notice, no refund will be issued for the full amount paid.
If you need to make a change to your appointment, please contact us as soon as possible. We are always happy to work with customers who communicate with us in advance.
Arrival & 15-Minute Grace Period
Please be ready at your scheduled appointment time.
Because we provide mobile detailing and schedule multiple appointments, we cannot wait indefinitely at a location.
We allow a 15-minute grace period after our scheduled arrival time.
During this time, we need to be able to:
Access the vehicle
Receive the vehicle keys
Confirm the vehicle and service
Begin the scheduled appointment
After 15 Minutes
If we cannot access the vehicle after 15 minutes and we have not received communication from you, the appointment may be canceled or rescheduled.
A $25 cancellation fee may apply in addition to the forfeiture of the required deposit.
Please Contact Us If You Are Running Late
If you know you will be late, please call or text us as soon as possible.
Communication is always better than leaving us waiting without knowing what is happening.
Important: We will not knock on doors or repeatedly ring doorbells. Please make sure you are available to provide vehicle access at the scheduled time.
Vehicle Access & Keys
We need full access to your vehicle before the service can begin.
Please have your vehicle unlocked and your keys available when we arrive.
For safety and liability reasons:
Keys must be provided before the service begins.
We cannot begin the appointment without proper vehicle access.
If you are leaving while we detail your vehicle, please make arrangements for how we will receive and return the keys.
If you are not available after the service is completed, payment must be completed before the keys are returned or left in an agreed-upon location.
Payment Policy
The remaining balance is due immediately after your detailing service is completed.
We currently accept:
Zelle
Venmo
Credit card
Debit card
AfterPay
Your 25% deposit is applied toward your total service price.
If Payment Is Not Completed
If the remaining balance is not paid when the service is completed, we may charge the card on file for the remaining balance.
If you need to leave before the service is completed, please arrange payment with us beforehand.
Keys will not be returned until payment has been completed.
Service Pricing & Vehicle Condition
Prices shown on our website are starting prices unless otherwise stated.
Final pricing may vary depending on:
Vehicle size
Vehicle condition
Level of dirt or buildup
Excessive pet hair
Excessive sand, mud, or debris
Heavy stains
Odors
Additional labor required
Specialty services or add-ons
If your vehicle requires significantly more labor than normal, we will communicate any additional charges before performing the additional work whenever possible.
We want you to understand what you are paying for before the work begins.
Not Sure Which Service You Need?
That's completely okay.
You can text us 3 clear photos of your vehicle and tell us what you would like improved.
We'll help you determine which service is the best fit for your vehicle before you book.
Appointment Reminders
Our scheduling system sends appointment notifications and reminders.
You may receive:
Booking confirmation
Appointment reminder
Reminder before our scheduled arrival
Please make sure you allow text notifications from our scheduling system so you don't miss your appointment.
However, reminder messages do not replace your responsibility to remember your scheduled appointment.
Mobile Service Location Requirements
Because we are a mobile detailing company, your vehicle must be located somewhere that is safe and suitable for detailing.
Examples include:
Driveways
Residential parking areas
Apartment parking areas
Office parking areas
Workplace parking areas
Other suitable locations
Please let us know about any parking restrictions, gated access, security requirements, or other access issues before your appointment.
If we arrive and cannot safely access or service the vehicle because of location restrictions that were not disclosed, the appointment may need to be rescheduled and the cancellation policy may apply.
Weather & Unsafe Conditions
Because we provide mobile detailing outdoors and at customer locations, weather and site conditions can sometimes affect an appointment.
If severe weather or unsafe conditions make it impossible to properly perform your service, we may need to reschedule.
We will communicate with you as soon as possible if weather or safety conditions affect your appointment.
Our priority is to provide your vehicle with the quality of service you booked rather than rushing through a detail in conditions that are not suitable.
Service Results & Vehicle Condition
Our goal is always to provide the best possible result for your vehicle.
However, professional detailing is not the same as repairing or replacing damaged materials.
Some stains, odors, scratches, paint defects, pet hair, and other conditions may be permanent or may require specialized services.
For example:
Permanent stains may not completely disappear.
Deep scratches may require paint correction.
Severe odors may require multiple treatments.
Heavy pet hair may require additional labor.
Damaged or deteriorated materials cannot always be restored.
Existing paint or interior damage is not caused by the detailing service.
We will always do our best to improve the condition of your vehicle while providing realistic expectations.
Before Your Appointment
To help your appointment go as smoothly as possible, please:
Remove valuable or personal belongings from your vehicle.
Make sure we can access the vehicle.
Have your keys available.
Make sure someone can provide vehicle access if you will not be present.
Let us know about any special concerns before the appointment.
Inform us about heavy pet hair, excessive dirt, odors, stains, or other conditions when booking.
Make sure the vehicle is parked in a safe and suitable location.
We are not responsible for personal belongings left inside the vehicle.
Frequently Asked Questions
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Yes. A non-refundable 25% deposit is required to reserve your appointment. Your booking is not confirmed until the deposit has been received. Appointments can be rescheduled with proper notice according to our cancellation policy.
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A valid credit card helps us reserve your appointment time, prevent no-shows, cover travel expenses, and ensure payment can be processed if a scheduled service is completed and payment is not otherwise received.
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We ask customers to provide at least 48 hours' notice when canceling or rescheduling. Late cancellations and no-shows may be subject to a fee because appointment times are reserved exclusively for each customer.
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Customers should be ready at the scheduled appointment time and provide vehicle access promptly. If we cannot begin the service within the grace period and no communication has been made, the appointment may need to be canceled or rescheduled.
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Yes. Vehicle keys must be provided before service begins so our team can safely access and detail the vehicle. We cannot start work without proper vehicle access.
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Yes. Customers receive appointment reminders through the scheduling system, including a confirmation after booking and a reminder before the scheduled arrival time.
Our Commitment to You
We understand that booking a professional mobile detail is an investment in your vehicle.
Our policies are designed to keep appointments organized, protect reserved appointment times, and make expectations clear before your service begins.
We will always treat your vehicle with care, communicate honestly, and provide recommendations based on what your vehicle actually needs.
Thank you for choosing Ramirez Mobile Detailing 310.